ONLINE RETURN PORTAL
- You can return your order within the trial period of 30 days. The trial period starts on the day you received the order.
- All products are still in the original packaging / sealing and are unworn, undamaged, clean, and unused.
- It is only possible to return products for a refund. Need a different size? Return your purchase and order the right size in the webshop.
Click here to read all return conditions
Returns outside Europe
Ship your return to the following address and add the return form to the package.Download return form here.
Balaton Sound Merchandise - Returns
1047 HP Amsterdam
What are the costs for returning
In the return portal you can find the optional shipping methods with the costs involved. Click here
Where to drop off your return package?
Follow the instructions of your chosen shipping method.
How do I know if you have received my return?
You can follow your shipment via the track & trace link. You will receive an email whenever there is a status update during the handling process. It can take up to 14 days before the return process is completed.
How fast will I be refunded after returning?
We will refund you immediately after your return shipment has been
approved. It can take up to 14 days for the whole return and refund
process to be completed. How fast the money will be on your bank account depends on your payment method:
- iDEAL: within 3 working days
- Credit card: within 10 working days
- Paypal: within 6-10 business days